We are looking for an exceptional Customer Success Manager (f/m/x) to help our customers maximize the value of our cutting-edge compliance platform for frontline workers. In this role, you’ll build strong relationships with clients, guide them in achieving their goals, and provide actionable feedback to improve our product. You'll also own key parts of the customer lifecycle, from upsells to contract renewals, and play a pivotal role in turning customers into enthusiastic advocates. If you’re passionate about delivering excellent customer experiences, thrive in a collaborative environment, and are ready to take on responsibility, this role is perfect for you!

In this role you will:

• Build relationships: you build and maintain trusting partnerships with our customers to provide them with the best possible support in implementation, project planning and achieving their goals.

• Improve our product: By providing feedback to your contacts, you help them utilize our product more and by monitoring customer activity, you will identify opportunities for improvement and share your feedback with our product development team.

• Help Frontline Workers get better training: Whether it's improving content, targeted user development or usage support, you will ****help our customers achieve their goals through regular feedback meetings and proactive support.

• Own large parts of the customer lifecycle: from customer onboarding, strategic and operational advisory and guidance to upsells (in cooperation with our AEs), product extensions and contract renewals - you accompany your customers along the way

• Inspire - also for our product: With your charming manner, you always strike the right note and turn our customers into fans - also to find potential for case studies and references.

You will be a great fit if:

• You have already gained solid experience in either Customer Success- or Account Management, or in Process Consulting, ideally in B2B SaaS, and in dealing with medium-sized companies with approx. 300 to 5,000 employees and have a basic understanding of IT landscapes.

• You want to take on responsibility in a team - As a team player, you are motivated to build and help shape a great customer success management and a strong customer community.

• You have a strong sense for the interests and needs of your customers and can formulate these as an interface to our sales and product development teams.

• You have a strong analytical understanding and are already familiar with tools such as Hubspot and Notion.

• You have strong communication skills and are at least business fluent in German and English.

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At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.

Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.

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For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.