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Working Student (m/f/d) - VR Device Operations and Customer Support

Draxon

Draxon

Operations, Customer Service
Posted on Jan 6, 2026

Cologne | For VR & gaming enthusiasts | Working student | Start ASAP | Fluent in English & German

Founded by the founders of Westwing and Flaconi, at Draxon, we’re building the future of workforce training – combining the power of Virtual Reality and Artificial Intelligence to transform how frontline teams learn in high-risk industries. We are using games software and game development best practices to build innovative solutions. Our mission is bold: make training faster, safer, and dramatically more effective in sectors such as airports and airlines.

We’re early — and moving fast. Backed by Point Nine and HV Capital, we’re already working with major clients in the aviation industry. If you’re excited about shaping a company from the ground up and solving real-world problems with cutting-edge technology, Draxon is the place to do it. Joining us now means helping to build a next-generation company – AI-native, innovative, lean, and focused on real impact.

Tasks

  • Prepare, configure, and test VR devices for customer deployments, ensuring all software, firmware, and content are fully up to date
  • Establish and continuously improve a quality assurance checklist as the final gate before hardware shipment
  • Pack, label, and ship VR equipment for national and international customers, ensuring reliable and timely delivery
  • Manage and maintain our full VR hardware inventory, including headsets, controllers, cables, chargers, and packaging materials
  • Actively contribute to improving our hardware setup, logistics processes, and QA standards based on real-world usage and feedback
  • Identify, document, and report bugs, hardware issues, or usability inconsistencies using structured QA processes and customer feedback

Requirements

  • Currently enrolled student (e.g. engineering, logistics, business, IT, game development or a comparable field)
  • Highly organized and reliable, with a strong sense of ownership and attention to detail
  • Hands-on, proactive mindset - you enjoy solving practical problems and taking initiative
  • Structured and careful working style, especially when handling technical equipment
  • Interest in quality assurance, immersive technologies, VR, gaming, or hardware operations
  • Strong communication skills in English and German
  • Availability to work part-time on-site at our Cologne office

Benefits

  • Hands-on experience with cutting-edge VR and AI technology in a real production environment
  • Close collaboration with one of the founders and cross-functional teams including Go-To-Market, VR, and game development experts
  • A modern, centrally located office in Cologne with excellent public transport connections
  • Public transport ticket to support your daily commute
  • Free coffee, drinks, and a well-equipped office environment
  • Flat hierarchies, fast decision-making, and real responsibility from day one
  • The opportunity to shape processes and systems in a fast-growing startup

Interested? Send your application including your preferred start date – we look forward to hearing from you!

Updated: 18 hours ago
Job ID: 15490209
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Draxon GmbH

11-50 employees
Computer Games

Founded by the founders of Westwing and Flaconi, at Draxon, we’re building the future of workforce training – combining the power of Virtual Reality and Artificial Intelligence to…

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