Are you passionate about cybersecurity and ready to bridge technical excellence with customer success?

Join Hadrian as our Solutions Architect, shaping the future of digital security and driving customer satisfaction to new heights!

Who are we:

We are Hadrian - a cybersecurity startup. A force reshaping the future of cybersecurity. Founded in August 2021, we've secured €20 million in funding and the backing of ABN AMRO Ventures, propelling us into a new era.

Our goal is to provide companies with a real-time Exposure Management platform, viewing security through a hacker's eyes because, well, hackers understand hackers best. We continuously map the digital footprint of organizations, discover risks, and prioritize remediation for security teams to harden their external attack surfaces.

Located in Amsterdam's buzzing Leidseplein and near London's famous Paddington Station, our diverse team from 20+ countries is on a mission to revolutionize security. Join us in securing over 200 businesses and be at the forefront of automated offensive security.

Your Role:

As a Solutions Architect at Hadrian, you will play a pivotal role in providing technical support to our customers in the EMEA region with a focus on the DACH region, ensuring their satisfaction, and serving as a key technical contact. Your responsibilities will encompass supporting customer calls, fine-tuning customer portals, and serving as a bridge between technical and non-technical stakeholders. Your success in the Solutions Architect role at Hadrian will be measured by your impact on churn reduction, increased customer satisfaction, and successful upsells.

What you will do as a Solutions Architect at Hadrian:

1. Technical Expertise: Become an expert in Hadrian and its unique technology, enabling our sales team to accurately identify technical buyer needs and craft effective POVs.
2. Product Demo’s: Together with sales, conduct engaging demo calls to different stakeholders from senior management to security analysts.
3. Customer Success: Take ownership of operational projects as they arise, such as product implementation and integrations, customer support, and process improvements.
4. Product roadmap: Work closely with the product team translating customers pain points and use cases into roadmap feedback and prioritisation.

You are fit for this job because you:

• Are fluent in English and German. Fluency in Italian is a plus.
• Bring at least 4 years of relevant experience in pre-sales/solution architect roles, selling SaaS solutions in the cybersecurity space.
• Possess a strong understanding of offensive cyber security, particularly in relation to web technologies, and the ability to articulate technical issues to non-technical audiences.
• Bring a unique ability to communicate effectively with senior management, technical experts, and diverse stakeholders.
• Are committed to achieving key success metrics, including churn reduction, increased customer satisfaction, and upselling opportunities.
• Have a proven track record in connecting technology with customer needs.
• Have experience with APIs and CLI tools, making you adept at handling technical aspects.
• Have some programming/scripting experience (ideally in Python, Golang experience is nice to have), enabling you to automate custom workflows for internal stakeholders and customers.
• Have previous experience in a startup/scaleup environment.

Benefits at Hadrian:

• Unlimited paid holiday
• Stock options package
• Mobile phone stipend
• Laptop
• Work-from-home budget
• Referral bonuses
• Joyful team activities

Why you want to be part of Hadrian:

Make the internet safer: We enable companies to protect their customers, employees, and other stakeholders from malicious hackers by providing real-time Exposure Management from the Hacker’s perspective

Board a primed rocket ship: Hadrian is growing fast; the team is approaching 70 wonderful people, notable customers are signed, and significant funding is raised. Now is the time to join our high-growth journey

Be part of a strong and dynamic culture: Our values define who we are as a group and serve as the cornerstones to guide us in building a product that our customers love. At Hadrian, we achieve this by championing a culture that takes ownership, succeeds together, increases velocity, and pursues growth

Sounds like the role for you? Hit the apply button!

Our customers are seeking a world-class and reliable digital security service. That is exactly what we are offering. Therefore, a background check will be part of the process.

Department

Customer Success

Role

Solutions Architect

Locations

Europe, Germany

Remote status

Fully Remote

Employment type

Full-time

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