Do you love interacting with people and finding solutions to their problems? Are you passionate about delivering excellent support and ensuring a smooth experience for customers? Do you thrive in a fast-paced environment and enjoy working in an international team? Then this role is perfect for you!

Your tasks are as follows:

• Customer inquiries via email and phone are handled with care and efficiency, ensuring a positive experience.
• Provide customers with replacement orders, refunds, or general assistance.
• Monitor and analyze customer reviews across different channels.
• Collaborate with internal teams to improve customer satisfaction.

• You have a degree or relevant training in a related field (beneficial but not mandatory).
• You already have experience in customer support or a similar role (a plus but not required).
• You speak French and German on a excellent level, English is a plus.
• You are located in Berlin or willing to relocate for the job.
• You are proficient in customer support tools and software.
• You work in a structured and solution-oriented way.
• You have a proactive mindset and strong customer orientation.
• You excel at multitasking and prioritizing in a dynamic environment.

• Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fast-growing start-up!
• Extensive Onboardings which will prepare you for your various and challenging tasks
• Flexible working hours and home office options to ensure a good work-life balance
• A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport – and we cover the costs of your monthly BVG (public transport Berlin) ticket
• Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
• Optimum performance with either a Windows laptop or MacBook.
• Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
• 20 % discount in our KoRo online store
• Regular team events and joint activities as well as legendary company parties

Then apply via our website with your relevant documents, especially your CV and letter of motivation. We are looking forward to getting to know you!

KoRo’s mission is to deliver everyday feel good deliciousness to customers by redefining food industry norms with a wide range of high-quality innovative products. The product range extends from natural foods, such as nut butters and dried fruit, to clean label snacks and functional foods.

An ongoing commitment to transparency and product innovation drives the company to explore new food frontiers. KoRo's ambition is to establish a European-wide omnichannel love brand and become a household name in natural and snack foods.

KoRo was founded in Germany in 2014. The management team consists of CEO Florian Schwenkert, CFO Dr Daniel Kundt and COO Steffani Busch. The company employs more than 300 people and is headquartered in Berlin. A customer base of over 2.5 million people across Europe shop for KoRo products online at www.koro.com, as well as in supermarket household names and major drug store chains.

The KoRo team is just as diverse as our product range! To ensure that diversity continues to grow as quickly as our nut-loving team, we evaluate applicants regardless of gender, nationality, ethnic and social origin, religion/denomination, ideology, disability, age, sexual orientation, or identity.

Do you want to become part of our mission and actively shape the future of KoRo with your skills and talent? Then apply now!