Job Summary

The Director-IOA will oversee and optimize operations within the organization ensuring seamless integration of processes and systems. With a focus on strategic planning and execution the role requires expertise in MS Office and strong communication skills in English. The hybrid work model offers flexibility while the night shift demands adaptability and commitment.

Responsibilities

• Lead the development and implementation of operational strategies to enhance efficiency and productivity across the organization.
• Oversee the integration of systems and processes to ensure seamless operations and alignment with organizational goals.
• Provide guidance and support to teams fostering a collaborative environment that encourages innovation and continuous improvement.
• Analyze data and metrics to identify areas for improvement and implement solutions that drive operational excellence.
• Collaborate with cross-functional teams to ensure alignment and effective execution of strategic initiatives.
• Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
• Monitor and evaluate the performance of operations making adjustments as necessary to achieve desired outcomes.
• Ensure compliance with industry standards and regulations maintaining the highest level of operational integrity.
• Utilize MS Office tools to streamline processes and enhance communication across teams.
• Implement best practices and innovative solutions to optimize operations and drive growth.
• Provide training and development opportunities to team members fostering a culture of continuous learning and improvement.
• Manage resources effectively to ensure efficient and cost-effective operations.
• Drive the adoption of new technologies and methodologies to enhance operational capabilities.

Qualifications

• Possess a minimum of 15 years of experience in operations management with a proven track record of success.
• Demonstrate expertise in MS Office utilizing tools to enhance productivity and communication.
• Exhibit strong communication skills in English both written and spoken to effectively convey ideas and collaborate with teams.
• Show adaptability and commitment to working night shifts in a hybrid work model.
• Have a strategic mindset with the ability to develop and implement operational strategies that drive success.
• Display strong analytical skills with the ability to interpret data and make informed decisions.
• Foster a collaborative environment encouraging innovation and continuous improvement among teams.
• Ensure compliance with industry standards and regulations maintaining operational integrity.
• Demonstrate leadership skills guiding and supporting teams to achieve organizational goals.
• Utilize best practices and innovative solutions to optimize operations and drive growth.
• Provide training and development opportunities to team members fostering a culture of continuous learning.
• Manage resources effectively ensuring efficient and cost-effective operations.
• Drive the adoption of new technologies and methodologies to enhance operational capabilities.

Certifications Required

Certified Operations Manager (COM) Microsoft Office Specialist (MOS)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.