Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation claims to deliver exceptional service. With a hybrid work model and day shifts you will play a crucial role in ensuring smooth claims processing and customer satisfaction. Your proficiency in Spanish will be instrumental in communicating effectively with our diverse clientele.

Responsibilities

• Manage and process workers compensation claims efficiently to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to gather necessary information and documentation for claims processing.
• Analyze claim details to identify discrepancies and ensure compliance with regulatory standards.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilize your Spanish language skills to communicate effectively with Spanish-speaking clients and stakeholders.
• Maintain accurate records of claims and interactions to support seamless operations and reporting.
• Implement strategies to improve claims processing efficiency and reduce turnaround time.
• Conduct regular audits of claims to ensure accuracy and compliance with company policies.
• Assist in developing training materials and resources for team members to enhance their skills in claims management.
• Participate in team meetings and contribute insights to improve overall claims handling processes.
• Stay updated with industry trends and regulatory changes to ensure best practices in claims management.
• Support the team in achieving departmental goals and objectives through proactive collaboration.
• Foster a positive work environment that encourages teamwork and continuous improvement.
  

Qualifications

• Demonstrate proficiency in customer service with a focus on delivering high-quality support.
• Exhibit expertise in workers compensation claims management with a keen eye for detail.
• Possess strong communication skills in Spanish both written and spoken to engage effectively with clients.
• Have a solid understanding of claims processing systems and tools to streamline operations.
• Show adaptability in a hybrid work model balancing remote and in-office responsibilities.
• Bring a minimum of 2 years of relevant experience in insurance claims handling.
• Display a commitment to professional growth and staying informed about industry developments.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.