Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in domain and customer service to enhance our operations. With a focus on property and casualty insurance you will play a crucial role in ensuring efficient claims processing. This hybrid role offers rotational shifts providing flexibility and a diverse work environment.

Responsibilities

• Analyze insurance claims to ensure compliance with company policies and regulatory requirements.
• Collaborate with cross-functional teams to streamline claims processing and improve customer satisfaction.
• Utilize domain expertise to assess the validity and accuracy of claims submitted by policyholders.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Implement strategies to reduce claim processing time and enhance operational efficiency.
• Monitor industry trends and regulatory changes to ensure claims processing aligns with current standards.
• Develop and maintain comprehensive documentation for all claims processed.
• Conduct regular audits to identify discrepancies and implement corrective measures.
• Facilitate communication between policyholders and insurance adjusters to expedite claims resolution.
• Support the development of training materials to enhance team knowledge and skills.
• Participate in team meetings to discuss process improvements and share best practices.
• Ensure adherence to company policies and procedures in all aspects of claims handling.
• Contribute to the continuous improvement of claims management systems and processes.

Qualifications

• Demonstrate proficiency in domain and customer service ensuring effective claims management.
• Possess strong analytical skills to evaluate and process insurance claims accurately.
• Exhibit excellent communication skills to interact with policyholders and team members effectively.
• Show familiarity with property and casualty insurance enhancing claims assessment capabilities.
• Display adaptability to rotational shifts maintaining consistent performance across varying schedules.
• Present a proactive approach to problem-solving contributing to operational improvements.
• Maintain attention to detail ensuring precision in claims documentation and processing.

Certifications Required

Certified Insurance Service Representative (CISR) Property & Casualty Insurance Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.