Job Summary
Join our dynamic team as a SPE-Ins Claims specialist where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing operations. With a focus on Property & Casualty Insurance you will play a crucial role in ensuring efficient and accurate claims handling.
Responsibilities
- Analyze and process insurance claims with precision to ensure timely resolution and customer satisfaction.
- Collaborate with cross-functional teams to gather necessary information and documentation for claims assessment.
- Utilize domain expertise to identify potential discrepancies and recommend corrective actions.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Implement best practices in claims management to optimize workflow efficiency and accuracy.
- Monitor claims progress and update stakeholders on status and any required actions.
- Conduct thorough investigations to validate claims and prevent fraudulent activities.
- Maintain comprehensive records of claims transactions and communications for audit purposes.
- Assist in developing strategies to improve claims processing and customer service delivery.
- Participate in training sessions to stay updated on industry trends and regulatory changes.
- Contribute to team meetings and discussions to share insights and drive continuous improvement.
- Support the implementation of new technologies and systems to enhance claims operations.
- Ensure compliance with company policies and industry standards in all claims activities.
Qualifications
- Demonstrate proficiency in customer service and domain knowledge particularly in insurance claims processing.
- Possess strong analytical skills to assess claims and identify discrepancies effectively.
- Exhibit excellent communication skills to interact with clients and stakeholders professionally.
- Show adaptability to rotational shifts and a hybrid work model for optimal performance.
- Have familiarity with Property & Casualty Insurance as a nice-to-have skill.
- Display commitment to continuous learning and staying updated on industry developments.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.