Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing efficiency. With a focus on Property & Casualty Insurance you will play a pivotal role in ensuring customer satisfaction and operational excellence in a hybrid work model with rotational shifts.

Responsibilities

• Analyze insurance claims to determine the validity and coverage ensuring compliance with company policies and industry regulations.
• Collaborate with cross-functional teams to streamline claims processing and improve customer service outcomes.
• Utilize domain expertise in Property & Casualty Insurance to assess complex claims and provide accurate resolutions.
• Communicate effectively with clients to gather necessary information and provide updates on claim status.
• Implement strategies to reduce claim processing time while maintaining high-quality standards.
• Monitor claim trends and provide insights to management for process improvement and risk mitigation.
• Ensure all claims are processed in a timely manner adhering to established guidelines and procedures.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain accurate records of claims and customer interactions for future reference and audits.
• Participate in training sessions to stay updated on industry changes and enhance personal skill set.
• Contribute to team meetings and discussions to share knowledge and best practices.
• Support the development of new policies and procedures to improve claims handling efficiency.
• Collaborate with IT teams to integrate new technologies that enhance claims processing capabilities.

Qualifications

• Demonstrate strong analytical skills with the ability to assess and resolve complex insurance claims.
• Exhibit excellent communication skills to interact effectively with clients and team members.
• Possess a solid understanding of Property & Casualty Insurance enhancing claim assessment accuracy.
• Show proficiency in customer service ensuring high levels of client satisfaction.
• Display adaptability to rotational shifts and hybrid work environments.
• Have a keen eye for detail to maintain precise records and documentation.
• Be proactive in learning and applying new industry trends and technologies.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.