Job Summary

Join our team as a Customer Service Professional where you will leverage your expertise in MS Excel and customer service to enhance user experience. With a focus on procure to pay procurement processes you will play a crucial role in ensuring seamless operations. This work-from-home position offers a day shift schedule allowing you to balance work and life effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
• Utilize MS Excel to analyze data and generate reports that support decision-making processes.
• Collaborate with procurement teams to streamline procure to pay processes enhancing efficiency and reducing costs.
• Ensure user experience is optimized by gathering feedback and implementing improvements based on customer interactions.
• Maintain accurate records of customer interactions and transactions to support continuous improvement efforts.
• Assist in developing training materials and resources to enhance team knowledge and skills.
• Monitor and evaluate service delivery metrics to identify areas for improvement and implement corrective actions.
• Communicate effectively with cross-functional teams to ensure alignment and achieve common goals.
• Support the development and implementation of customer service policies and procedures to enhance service quality.
• Participate in regular team meetings to share insights and contribute to strategic planning.
• Stay updated on industry trends and best practices to continuously improve service delivery.
• Provide input on technology enhancements that can improve customer service operations.
• Foster a positive and collaborative work environment that encourages innovation and teamwork.

Qualifications

• 0-18 months of experience in Customer Service Roles.
• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Exhibit strong customer service skills with a focus on resolving issues efficiently.
• Possess knowledge of procure to pay procurement processes.
• Show understanding of user experience principles and practices.
• Have excellent communication skills for effective collaboration.
• Display ability to work independently in a remote setting.
• Bring a proactive approach to problem-solving and process improvement.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.