Job Summary

Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. With a focus on Procure to Pay and User Experience you will contribute to optimizing processes and improving client interactions. This hybrid role offers a dynamic work environment with day shifts allowing you to balance work and personal commitments effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly to maintain high levels of customer satisfaction.
• Collaborate with cross-functional teams to streamline processes within the Procure to Pay domain ensuring efficient procurement operations.
• Utilize your expertise in user experience to enhance service delivery and improve customer interactions.
• Monitor customer feedback and implement strategies to improve service quality and client satisfaction.
• Assist in the development and implementation of customer service policies and procedures to ensure consistency and efficiency.
• Analyze customer service metrics and generate reports to identify trends and areas for improvement.
• Support the team in managing customer accounts and maintaining accurate records of interactions and transactions.
• Participate in training sessions to stay updated on industry trends and enhance your customer service skills.
• Contribute to the continuous improvement of service delivery processes by providing insights and recommendations.
• Ensure compliance with company policies and industry regulations in all customer service activities.
• Engage with customers through various communication channels including phone email and chat to provide timely assistance.
• Work closely with procurement teams to ensure seamless integration of customer service and procurement processes.
• Maintain a positive and professional demeanor while handling customer inquiries and complaints.

Qualifications

• Demonstrate proficiency in customer service techniques and possess strong communication skills.
• Have experience in Procure to Pay processes with a focus on procurement operations.
• Exhibit a keen understanding of user experience principles and their application in customer service.
• Show ability to analyze data and generate actionable insights for service improvement.
• Possess strong problem-solving skills and the ability to work collaboratively with teams.
• Display adaptability to a hybrid work model and flexibility in managing day shifts.
• Have a commitment to continuous learning and professional development in customer service.

Certifications Required

Certified Customer Service Professional (CCSP) ITIL Foundation Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.