Job Summary

As a Systems Engineer you will play a crucial role in maintaining and enhancing IT service management and desktop support within a hybrid work model. You will be responsible for ensuring seamless operations and providing technical support to enhance user experience. Your contributions will directly impact the efficiency and productivity of the organization aligning with our commitment to excellence.

Responsibilities

• Provide comprehensive IT service management to ensure smooth operations and high-quality service delivery.
• Oversee desktop support activities addressing technical issues promptly to minimize downtime.
• Collaborate with team members to develop and implement effective IT solutions that meet organizational needs.
• Monitor system performance and troubleshoot issues to maintain optimal functionality.
• Implement security measures to protect organizational data and ensure compliance with industry standards.
• Manage software installations and updates to keep systems current and efficient.
• Coordinate with vendors and stakeholders to resolve technical challenges and improve service quality.
• Develop documentation and training materials to support users in navigating IT systems effectively.
• Conduct regular system audits to identify areas for improvement and implement necessary changes.
• Facilitate communication between IT teams and other departments to ensure alignment of goals and objectives.
• Provide remote support to users in a hybrid work environment ensuring accessibility and responsiveness.
• Analyze user feedback to enhance IT services and improve user satisfaction.
• Utilize IT service management tools to track and report on system performance and user issues.

Qualifications

• Demonstrate proficiency in IT service management showcasing ability to streamline processes and enhance service delivery.
• Exhibit strong skills in desktop support with a focus on resolving technical issues efficiently.
• Possess excellent communication skills to collaborate effectively with team members and stakeholders.
• Show capability in monitoring and troubleshooting system performance to ensure optimal functionality.
• Display knowledge of security protocols and compliance standards to protect organizational data.
• Have experience in managing software installations and updates to maintain system efficiency.
• Demonstrate ability to develop documentation and training materials that support user engagement and understanding.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.