Job Summary

The Technical Lead role is pivotal in ensuring seamless IT service management and desktop support within a hybrid work model. With a focus on day shifts the candidate will leverage their expertise to enhance operational efficiency and user satisfaction. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to drive impactful solutions.

Responsibilities

• Oversee the IT service management processes to ensure alignment with organizational goals and user needs.
• Provide expert desktop support to resolve technical issues efficiently and enhance user productivity.
• Collaborate with cross-functional teams to implement innovative solutions that improve service delivery.
• Monitor and analyze system performance to identify areas for improvement and optimize resource utilization.
• Develop and maintain documentation for IT service management and desktop support procedures.
• Facilitate training sessions for team members to enhance their technical skills and knowledge.
• Ensure compliance with industry standards and best practices in IT service management.
• Coordinate with vendors and external partners to ensure seamless integration of new technologies.
• Implement proactive measures to prevent potential technical issues and minimize downtime.
• Evaluate and recommend tools and technologies that enhance desktop support capabilities.
• Provide timely and effective communication to stakeholders regarding service updates and changes.
• Drive continuous improvement initiatives to enhance the quality and efficiency of IT services.
• Foster a collaborative environment that encourages innovation and knowledge sharing among team members.

Qualifications

• Demonstrate proficiency in IT service management principles and practices.
• Possess strong problem-solving skills to address complex technical issues.
• Exhibit excellent communication skills for effective stakeholder engagement.
• Have experience in desktop support within a hybrid work model.
• Show ability to work independently and collaboratively in a team setting.
• Display knowledge of industry standards and best practices in IT service management.
• Demonstrate capability to train and mentor team members effectively.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.