Job Summary
As a Systems Engineer you will play a crucial role in ensuring the seamless operation of desktop support services within a hybrid work model. Your expertise will contribute to maintaining high standards of technical support enhancing user experience and driving efficiency in day-to-day operations. You will be instrumental in optimizing system performance and resolving technical issues promptly thereby supporting the companys mission to deliver exceptional service and innovation.
Responsibilities
- Provide comprehensive desktop support to ensure smooth operation of systems and applications across the organization
- Troubleshoot and resolve technical issues related to hardware and software ensuring minimal disruption to user productivity
- Collaborate with team members to implement solutions that enhance system performance and user experience
- Monitor system performance and identify areas for improvement implementing necessary changes to optimize efficiency
- Maintain up-to-date knowledge of industry trends and emerging technologies to provide innovative solutions
- Assist in the deployment and configuration of new systems and applications ensuring compatibility and functionality
- Document and maintain records of technical issues and resolutions to facilitate knowledge sharing and continuous improvement
- Communicate effectively with users to understand their needs and provide timely support and guidance
- Ensure compliance with company policies and procedures in all technical support activities
- Participate in regular team meetings to discuss progress challenges and opportunities for improvement
- Provide training and support to users on new systems and applications enhancing their technical proficiency
- Collaborate with other departments to ensure seamless integration of systems and applications
- Support the companys mission by delivering exceptional technical support and contributing to innovation. Qualifications
- Demonstrate proficiency in desktop support and troubleshooting techniques
- Possess strong analytical skills to identify and resolve technical issues efficiently
- Exhibit excellent communication skills to interact effectively with users and team members
- Show adaptability to work in a hybrid model balancing remote and on-site support
- Have a keen interest in staying updated with the latest technology trends and solutions
- Display a proactive approach to problem-solving and continuous improvement
- Hold a relevant degree or certification in Information Technology or related field.
Certifications Required
- CompTIA A+ Certification or Microsoft Certified: Modern Desktop Administrator Associate
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.