1. Job Title : PA- Systems Engineer 2. Job Summary : As a Systems Engineer you will be responsible for maintaining and enhancing our IT infrastructure with a focus on AI-enabled chatbot solutions networking and incident management. You will work in a hybrid model ensuring seamless service desk operations and efficient use of Service Now. Your role will be crucial in optimizing Windows environments to support business objectives. 3. Experience : 1 - 3 years 4. Required Skills : Technical Skills: AI enabled chatbot Networking Incident Management Service Desk Service Now Windows Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Service Desk 7. Shift : Day 8. Responsibilities : - Oversee the integration and maintenance of AI-enabled chatbot solutions to enhance customer interaction and support. - Manage and optimize networking systems to ensure reliable and secure connectivity across the organization. - Provide timely incident management by identifying analyzing and resolving technical issues to minimize downtime. - Ensure efficient service desk operations by implementing best practices and leveraging Service Now for ticket management. - Collaborate with cross-functional teams to support and improve Windows environments ensuring they meet business needs. - Conduct regular system audits and performance tuning to maintain optimal IT infrastructure performance. - Develop and maintain comprehensive documentation for systems and processes to facilitate knowledge sharing and continuity. - Implement security measures and protocols to protect organizational data and systems from potential threats. - Assist in the planning and execution of IT projects ensuring alignment with company goals and timelines. - Provide technical support and guidance to end-users enhancing their experience and productivity. - Stay updated with the latest industry trends and technologies to recommend improvements and innovations. - Coordinate with vendors and service providers to ensure quality and timely delivery of IT services. - Contribute to the continuous improvement of IT processes and systems to drive efficiency and effectiveness. -Qualifications - Possess a strong understanding of AI-enabled chatbot technologies and their application in customer service. - Demonstrate proficiency in networking concepts and practices ensuring robust and secure systems. - Have experience in incident management with a focus on quick resolution and minimal disruption. - Be skilled in using Service Now for efficient service desk operations and ticket management. - Show expertise in managing and optimizing Windows environments to support business functions. - Exhibit excellent problem-solving skills and the ability to work collaboratively in a team-oriented environment. 9. Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Systems Executive [75ID00] 11. Demand Requires Travel? : No 12. Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Hybrid Administrator Associate
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Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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