ServiceNow Customer Advisory Lead

We are looking for a ServiceNow Customer Advisory Lead with deep experience in strategic engagements, acting as a trusted technical advisor, and guiding enterprise clients through platform strategy, governance and architecture.

Why choose us?
HIGH QUALITY PROJECTS. You will take part in demanding projects focused mainly on digitalization or even start projects from scratch. Show us what you’re made of!
LATEST TECHNOLOGIES. We know you love the fascinating world of Developing, which is why you’ll continue to grow in this field by working with the latest technologies.
REMOTE POSITION WITHIN SPAIN. Flexibility, what else do we need? You’ll be able to work from the comfort of your home from any location within Spain.
LEARNING. Your current knowledge is never enough, is it? You’ll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you’ve been wanting to study.
TEAMWORK. This team will always be there for you! We know you’re tough and have a “no task too small” attitude, but you’ll always have a talented teammate to count on if you need to!
INTERNATIONAL TEAM. If you stand out among your peers because you’ve got great English communication skills, you’ll be able to put that to good use! If it’s not your strongest suit, don’t worry! Here’s where you can improve it by working alongside teams distributed all around the world.
CAREER PLAN. It is a fact, here you’ll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business.

Other benefits that you’ll find:
Restaurant tickets for every working day.
Permanent contract: you are here to grow with us.
Flexible retribution for the Gympass and nursery tickets: take care of your health and your children.
Referral program: it’s time to bring your colleagues to an awesome team and get rewarded for it.
Salary and bonuses: it’s a matter of reaching an agreement. We’ll discuss it on our first call!

What will make you successful in this position?
• 10–12 years of overall experience, including 8+ years working with ServiceNow.
• Ability to serve as a trusted technical advisor for customers on their digital transformation journey.
• Proven experience leading and owning ServiceNow solutions end‑to‑end.
• Strong capability to align architectural strategy with business requirements.
• Ability to translate business needs into robust technical and architectural designs.
• Deep understanding of platform capabilities, roadmap and best practices.
• Ability to evaluate demands against platform architecture and propose future‑proof solutions.
• Experience ensuring teams follow standard processes and governance models.
• Strong mentoring skills to guide, coach and upskill technical team members.
• Ability to create value‑adds, accelerators and differentiators for ServiceNow delivery.
• Capacity to define and implement best practices across development and support programs.
• Fluent communication skills in Spanish and English.

Desired Areas of Expertise:
• Experience running large‑scale ServiceNow transition and transformation programs.
• Expertise across multiple ServiceNow products: Now Assist, ITSM, ITOM, SPM, ITAM, SecOps, IRM, TPSM, HRSD, Workplace Service Delivery, Legal Service Delivery, CSM, App Engine, OT & ESC Pro.
• Strong background in design, development and deployment on the platform.
• Hands‑on experience conducting code reviews and enforcing coding/configuration standards.
• Experience designing integration architectures and handling complex data migrations.
• Ability to conduct and lead ServiceNow workshops with customers.
• Excellent understanding of ITIL 4 practices.
• Experience defining and implementing platform best practices and governance.
• Exposure to GxP/GAMP5 environments: Lean Validation, System Lifecycle, documentation.
• Experience conducting due‑diligence assessments on tools and processes.
• Knowledge of CMDB, Discovery, foundation data management and data modeling.
• Exposure to Gen AI, Agentic AI, analytics and UX‑led design.

Key Skills
• Self‑motivated, high‑energy, proactive and collaborative.
• Demonstrable experience working with commercial and delivery teams.
• Excellent written and verbal communication skills.
• ITIL Foundation or higher certifications.
• Agile certification(s).
• Multiple ServiceNow Implementation Specialist and Admin certifications.

What will be your mission?
As a ServiceNow Customer Advisory Lead, you will guide enterprise clients through strategic decisions, define architectural directions, and drive platform excellence across multiple business domains.
• Act as a trusted technical advisor for customers throughout their transformation journey.
• Lead platform architecture across multiple ServiceNow product lines.
• Translate business requirements into scalable and future‑proof technical designs.
• Define platform direction aligned with roadmap, innovation and business outcomes.
• Oversee technical delivery teams to ensure compliance with standards and best practices.
• Mentor and guide Solution Architects, Developers and Technical Consultants.
• Conduct workshops, assessments, architecture reviews and roadmap sessions with customers.
• Design value‑add accelerators and differentiators to enhance project delivery.
• Lead complex integration strategies, CMDB design, data migration approaches and solution governance.
• Support pre‑sales activities including scope definition, solutioning and proposal development.
• Establish architectural governance frameworks and ensure alignment across initiatives.
• Collaborate with SMEs, commercial teams, delivery leads and customer executives.

To sum up!
Apply for this position if you want to play a key strategic role shaping enterprise ServiceNow architecture, acting as a trusted advisor and contributing to large‑scale transformation initiatives in a global and innovative environment.