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ServiceNow Solution Architect

Matterway

Matterway

IT
Madrid, Spain · Remote
Posted on Mar 16, 2026

ServiceNow Solution Architect – ITSM/ITOM/SecOps

We are looking for a ServiceNow Solution Architect with strong expertise in ITSM, ITOM and/or SecOps to lead the design and delivery of complex ServiceNow solutions for top‑tier clients.

Why choose us?
HIGH QUALITY PROJECTS. You will take part in demanding projects focused mainly on digitalization or even start projects from scratch. Show us what you’re made of!
LATEST TECHNOLOGIES. We know you love the fascinating world of Developing, which is why you’ll continue to grow in this field by working with the latest technologies.
REMOTE POSITION WITHIN SPAIN. Flexibility, what else do we need? You’ll be able to work from the comfort of your home from any location within Spain.
LEARNING. Your current knowledge is never enough, is it? You’ll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you’ve been wanting to study.
TEAMWORK. This team will always be there for you! We know you’re tough and have a “no task too small” attitude, but you’ll always have a talented teammate to count on if you need to!
INTERNATIONAL TEAM. If you stand out among your peers because you’ve got great English communication skills, you’ll be able to put that to good use! If it’s not your strongest suit, don’t worry! Here’s where you can improve it by working alongside teams distributed all around the world.
CAREER PLAN. It is a fact, here you’ll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business.

Other benefits that you’ll find:
Restaurant tickets for every working day.
Permanent contract: you are here to grow with us.
Flexible retribution for the Gympass and nursery tickets: take care of your health and your children.
Referral program: it’s time to bring your colleagues to an awesome team and get rewarded for it.
Salary and bonuses: it’s a matter of reaching an agreement. We’ll discuss it on our first call!

What will make you successful in this position?

  • Minimum of 5 years of experience working with ServiceNow.
  • CSA (Certified System Administrator).
  • 3+ CIS certifications + CAD certification (desired).
  • CTA certification (desired).
  • Advanced knowledge of the ServiceNow platform, applications and flows.
  • Ability to design process flows and solution architectures.
  • Understanding of integrating applications and application-specific logic.
  • Strong knowledge of industry best practices and platform governance.
  • Ability to provide technical leadership and guidance to delivery teams.
  • Experience assisting with technical story writing and reviewing documentation.
  • Mastery in presenting technical architecture solutions to project teams.
  • Fluent communication skills in Spanish and English.

What will be your mission?
As a ServiceNow Solution Architect, you will lead the design, implementation and governance of large‑scale ServiceNow solutions that transform how organizations work.

  • Provide technical leadership and guidance throughout the project lifecycle.
  • Design elegant and simple solutions that elevate user and business experience.
  • Lead and guide junior team members, fostering high‑quality delivery.
  • Collaborate with the team to develop creative and effective design solutions.
  • Review project documentation to guarantee quality and compliance.
  • Interact and consult directly with clients, leading workshops and presentations.
  • Lead project design and documentation from start to finish.
  • Compile requirements and define ServiceNow‑based solutions for our customers.
  • Provide top‑level business and technology architecture consultancy services.
  • Collaborate with SMEs, solution architects and technical architects to set technical direction.
  • Provide input to the design of ServiceNow as a recognized Architect or Design Authority.
  • Support implementation programs for complex enterprise‑scale solutions.
  • Contribute specialist points of view, participate in events and bring thought leadership.
  • Produce architectural artifacts used as deliverables by the delivery team.
  • Establish and enforce systems design standards and best practices.
  • Support pre‑sales activities, including scoping, estimates and creation of statements of work.
  • Participate in marketing initiatives such as webinars, social media posts, blogs and whitepapers.


To sum up!
Apply for this position if you want to remain a successful professional surrounded by a healthy and trendy environment — and if you're ready to lead impactful projects using the ServiceNow platform.


The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.