Job Summary

Join our dynamic team as a Specialist in Insurance Claims focusing on Workers Compensation. With a hybrid work model and rotational shifts youll leverage your customer service expertise to manage claims efficiently. Your Spanish language skills will be crucial in communicating effectively with diverse clients ensuring their needs are met promptly and accurately.

Responsibilities

• Manage and process workers compensation claims with precision and attention to detail ensuring compliance with company policies and regulations.
• Communicate effectively with clients and stakeholders in Spanish providing clear and concise information regarding claim status and procedures.
• Collaborate with team members to identify and resolve issues related to claims processing enhancing overall efficiency and customer satisfaction.
• Utilize customer service skills to address client inquiries and concerns ensuring a positive experience and fostering long-term relationships.
• Analyze claim data to identify trends and patterns contributing to the development of strategies for improving claims management processes.
• Implement best practices in claims handling to minimize errors and optimize workflow supporting the companys commitment to excellence.
• Participate in rotational shifts adapting to varying schedules to meet the needs of clients and maintain service continuity.
• Engage in continuous learning and development opportunities to stay updated on industry standards and enhance professional skills.
• Provide feedback and insights to management on potential improvements in claims processing and customer service strategies.
• Support the hybrid work model by effectively managing tasks both remotely and in-office ensuring seamless operations.
• Contribute to team meetings and discussions sharing knowledge and experiences to foster a collaborative work environment.
• Ensure all documentation related to claims is accurate and up-to-date maintaining the integrity of company records.
• Strive to exceed performance targets and contribute to the companys mission of delivering exceptional service to clients. Qualifications
• Possess strong customer service skills essential for managing client interactions and resolving issues effectively.
• Demonstrate expertise in workers compensation claims ensuring accurate processing and compliance with regulations.
• Exhibit proficiency in Spanish language skills enabling effective communication with Spanish-speaking clients.
• Show adaptability to rotational shifts maintaining high performance and service quality across varying schedules.
• Display ability to work in a hybrid model balancing remote and in-office responsibilities efficiently.
• Have a keen eye for detail crucial for analyzing claim data and identifying improvement opportunities.
• Maintain a proactive approach to learning staying informed about industry trends and best practices.

Certifications Required

Certified Customer Service Professional (CCSP) is recommended for enhancing customer service skills.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.