Job Summary
As a Systems Engineer you will play a crucial role in managing and optimizing IT services and support systems. Your expertise in Change LifeCycle Management IT Service Management and Incident Management will be essential in ensuring seamless operations. You will be responsible for supporting end-user tools including Nexthink and providing Macintosh OS X laptop support. Your role will involve working with Service Now Windows and networking to enhance desktop support remotely. This positio
Responsibilities
- Manage and optimize IT services to ensure seamless operations and support for end users.
- Oversee Change LifeCycle Management processes to enhance system efficiency and reliability.
- Provide expert IT Service Management to maintain high-quality service delivery.
- Handle Incident Management to swiftly resolve issues and minimize downtime.
- Support end-user tools such as Nexthink to improve user experience and system performance.
- Deliver Macintosh OS X laptop support to ensure smooth functionality and user satisfaction.
- Utilize Service Now for efficient service management and problem resolution.
- Implement Windows and networking solutions to enhance remote desktop support.
- Collaborate with teams to integrate multi-channel domain skills into IT processes.
- Ensure compliance with company standards and industry best practices.
- Monitor system performance and provide proactive solutions to potential issues.
- Conduct regular assessments to identify areas for improvement and implement changes.
- Facilitate communication between IT teams and other departments to streamline operations.
Qualifications
- Demonstrate proficiency in Change LifeCycle Management and IT Service Management.
- Possess strong skills in Incident Management and end-user tool support.
- Have experience with Macintosh OS X laptop support and Service Now.
- Show expertise in Windows and networking for remote desktop support.
- Understand multi-channel domain skills and their application in IT processes.
- Exhibit excellent problem-solving abilities and attention to detail.
- Communicate effectively with team members and stakeholders to achieve goals.
Certifications Required
ITIL Foundation Certification Nexthink Certified Professional Service Now Administrator Certification.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.