Job Summary

Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With rotational shifts and a work-from-office model you will be the backbone of our customer experience ensuring seamless communication and problem-solving. Your expertise in English and hi-tech domain skills will be pivotal in enhancing our service delivery.

Responsibilities

• Provide exceptional support to customers by addressing their inquiries and resolving issues efficiently.
• Collaborate with cross-functional teams to ensure customer satisfaction and seamless service delivery.
• Utilize your hi-tech domain knowledge to troubleshoot and resolve technical issues promptly.
• Maintain accurate records of customer interactions and transactions ensuring data integrity.
• Assist in the development and implementation of helpdesk procedures to improve service quality.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Participate in training sessions to stay updated with the latest hi-tech advancements and customer service techniques.
• Contribute to team meetings with insights and suggestions for enhancing helpdesk operations.
• Support the onboarding process for new team members by sharing knowledge and best practices.
• Engage in continuous learning to enhance your technical skills and customer service expertise.
• Provide timely updates to customers regarding the status of their inquiries and resolutions.
• Foster a positive and professional work environment that encourages teamwork and collaboration.

Qualifications

• Demonstrate proficiency in English communication to effectively interact with customers and team members.
• Possess a strong understanding of hi-tech domain skills to address technical inquiries.
• Exhibit excellent problem-solving abilities to identify and resolve customer issues efficiently.
• Show adaptability to rotational shifts and a work-from-office model to meet business needs.
• Display a commitment to continuous learning and professional development in the hi-tech field.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.