About the role

A Practice Lead - ServiceNow Platform serves as the ServiceNow subject matter expert (SME) during the pre-sales stage by assisting Sales in the analysis and qualification of customer demand (opportunity), lead the scope of work calls, process leadership, product demonstrations and proposal creation for one or more strategic accounts. Is a technical and practical guide in the business value that may be achieved via implementation of solutions in ServiceNow Employee Experience that can communicate this value to customers via marketing initiatives or as part of the sales cycle and can lead the realization of business outcomes via product implementation.

In this role, you will:

• Be our guide in ServiceNow Employee Experience and support the team providing Process leadership, direction, recommendations based on his / her knowledge and experience.
• Understand our client's business and technical problems addressed by automation and ServiceNow including key Industry regulations, business drivers, evolving business needs, security etc.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and virtually!
• Preparation of work estimates, proposals, and statements of work.
• Responding to Request for Information/Proposal documents.
• Supporting Marketing events – user conferences, trade shows, webinars etc.
• Create guiding content that can be published to show Cognizant's expertise and differentiators in ServiceNow's Platform products (App Engine, Integrations, Workflow Studio, Now Assist) practice area.
• Staying current on competing analysis and understanding differentiators between the company and its competitors.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.
• Lead successful delivery of projects in terms of scope, results, client happiness and the achievement of required business outcomes.
• Create and maintain sales and implementation templates and collateral including, but not limited to: estimate templates, success stories, offering descriptions, workshop decks, seed stories, etc.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Graduate in Computer Science, Electrical Engineer, or related degree
• Certification System Administrator
• ServiceNow Presales Certification
• ITIL Foundations
• Scrum Master Certified – Desired
• SN Certified Implementation Specialist CIS - (Any workflow)
• 4+ years working with ServiceNow
• 2+ years of experience working with Creator Workflows

These will help you stand out

• Assist with offering conceptualization, growth, and iteration.

· Participate in practice-aligned marketing activities such as blogs, webinars, and events

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

#LI-NC1

Salary and Other Compensation:

Applications will be accepted until 3/23/26.

The annual salary for this position is between $82,000 - $155,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.