Proactive Servicing Specialist
Location: Phoenix, Arizona (Hybrid)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Experience: 16+ years
We are seeking a professional who can collaborate with our team to design, plan, and implement a predictive, proactive, and preventative IT operating model. This role involves leveraging data-driven insights, automation, and best practices to enhance operational efficiency, reduce risks, and ensure seamless IT service delivery
Requirement
Ideal candidate should have knowledge of technologies such as
Digital User experience (Nexthink),
ITSM (ServiceNow - Incident management, VA Chatbot, Change management)
Gen AI (Now Assist)
Most importantly excellent customer service and partnership skills.
Responsibilities
IT Simplification: Assess and identify opportunities for end user self service by building transformation roadmap
Business aligned metrics: Define key business outcome metrics
Automation: Assess and recommend automation solution/tools/opportunities across ITSM and application services
Stability: Drive Fit for Purpose demand - Relook at the IT work volume and identify possible solutions for Business self-service Functional modernization and Technical debts
Service & Process excellence: Drive & support Run Different themes. Process Improvement for Problem management App Remediation/permanent fix work
Operations Dashboard: Explore and build dashboard for Business and IT services
Assessment: Publish the observations and improvement plan
Governance & Mindshare: Establish IT Leadership connects for QBR Strategic solutions and mind-share.
Manage service transformation and continuous improvement for the program
Make ongoing incremental improvements to processes tools and technologies.
Align service with changing business needs.
Understand customer service automation including Nexthink chatbots Gen AI and other automated processes.
Salary and Other Compensation:
Applications will be accepted until 3/26/2026
The annual salary for this position is between $88,200 – $139,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.