Retail Fraud Management System Analyst

About the role

As a Retail Fraud Management System Analyst, you will make an impact by protecting the organization from financial loss through the configuration, optimization, and analysis of retail fraud detection systems. You will be a valued member of the Fraud Prevention team and work collaboratively with IT, Loss Prevention, Operations, and customer‑facing teams to identify fraud patterns, enhance system accuracy, and strengthen defenses against emerging threats.

In this role, you will:

• Administer and configure fraud detection platforms, serving as the primary point of contact for system functionality and enhancements.
• Monitor transactional activity to identify trends, anomalies, and potential fraudulent behavior across retail and e‑commerce channels.
• Optimize fraud engine rules and thresholds to reduce false positives while minimizing chargebacks and losses.
• Investigate suspicious transactions, account activity, and payment data to determine fraud risk and recommend interventions.
• Build reports and dashboards using SQL, Excel, and analytics tools (e.g., Power BI) to track fraud trends and provide insights to stakeholders.
• Partner with IT, Loss Prevention, and customer service teams to resolve issues, improve workflows, and strengthen fraud‑related processes.

Work model — Onsite (Vancouver, BC)

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 3–4 days a week at the customer location in Vancouver, BC.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs.

What you need to have to be considered

• 6–10 years of experience in fraud detection, risk management, or data analytics, with at least 4+ years in retail or e‑commerce fraud.
• Experience with fraud detection tools (e.g., CyberSource, Appriss, ACI), POS risk dashboards, or payment gateway platforms.
• Strong SQL skills for querying, data extraction, and analysis.
• Advanced proficiency in Microsoft Excel.
• Ability to identify patterns, anomalies, and fraud indicators within large datasets.
• Strong communication skills and the ability to work cross‑functionally in a fast‑paced environment.

These will help you stand out

• Experience with custom in‑house fraud tools or advanced rule‑based engines.
• Background in chargeback investigation, payment fraud, or account takeover prevention.
• Familiarity with data visualization tools such as Power BI.
• Experience in retail, omnichannel, or e‑commerce environments.
• Knowledge of best practices in risk mitigation and loss prevention.

Compensation & Benefits

Applications will be accepted until March 23, 2025.

Salary and Other Compensation

The annual salary for this position is between CAD 60,000 – 96,000, depending on experience and other qualifications of the successful candidate.

Benefits (subject to eligibility requirements):

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.