Client Relationship Manager – Healthcare Payer

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Client Relationship Manager who will be responsible for growing the payer clients in the Louisville, KY area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must live withing a daily commutable distance to the client location in the Louisville, KY area, or must be willing to relocate to the Louisville, KY area.

Key Responsibilities

· Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the HC Payer sector.

· Develop client engagement strategies and quantify costs of pursuit.

· Lead accountability against Measurable Revenue/Profit Growth within set timelines.

· Review the account metrics with the delivery, operations, and finance teams on regular basis.

· Be part of senior management reviews for the performance metrics of the account.

· Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level.

· Have regular meetings and collaborate with the customer decision makers and influencers.

· Responsible for execution and customer satisfaction in all the revenue portfolios.

· Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.

· Shape the thought leadership agenda.

· Actively drive execution of the innovation agenda for the portfolio.

· Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Healthcare Payer industry.

Required Experience

• Minimum 10+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm.
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.
• Strong experience with the global service delivery model.
• In-depth understanding of business problem domain, technology, and services solution domains for the Healthcare Payer industry vertical.
• A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business.
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence.
• The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Healthcare Payer domain.
• Bachelor’s Degree or equivalent work experience.

Preferred Experience

• MS or MBA degree
• Strong background in a project environment and application development.
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment.
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.

WORK AUTHORIZATION:

Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.