Job Summary

Join our dynamic team as a Specialist in Insurance Claims focusing on Workers Compensation. With a hybrid work model and rotational shifts you will leverage your customer service expertise to manage claims efficiently. Your bilingual skills in Spanish will enhance communication and ensure accurate claim processing contributing to our mission of providing exceptional service.

Responsibilities

• Manage and process Workers Compensation claims with precision and attention to detail ensuring compliance with company policies and regulations.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly enhancing client satisfaction and trust.
• Collaborate with team members to streamline claim processing sharing insights and strategies for improved efficiency.
• Analyze claim data to identify trends and areas for improvement contributing to the development of best practices.
• Communicate effectively with clients and stakeholders in both English and Spanish ensuring clarity and understanding in all interactions.
• Utilize your technical skills to navigate claim management systems ensuring accurate and timely data entry.
• Monitor claim progress and follow up on pending cases ensuring timely resolution and closure.
• Participate in rotational shifts to provide consistent support and coverage adapting to varying work schedules.
• Contribute to team meetings and discussions offering insights and feedback to enhance overall performance.
• Stay updated on industry trends and changes in Workers Compensation regulations ensuring compliance and informed decision-making.
• Support the development of training materials and resources for new team members fostering a collaborative learning environment.
• Engage in continuous learning and professional development to enhance your skills and knowledge in claims management.
• Assist in the preparation of reports and documentation ensuring accuracy and completeness for internal and external review.

Qualifications

• Demonstrate proficiency in customer service showcasing your ability to handle inquiries and resolve issues effectively.
• Exhibit strong domain expertise in Workers Compensation claims ensuring accurate processing and compliance.
• Possess bilingual language skills in Spanish enhancing communication and service delivery.
• Show adaptability in a hybrid work model and rotational shifts maintaining productivity and focus.
• Utilize technical skills to manage claim systems efficiently ensuring data accuracy and integrity.
• Display analytical skills to identify trends and improve claim processing strategies.
• Commit to continuous learning and professional growth staying informed on industry developments.

Certifications Required

Certified Workers Compensation Professional (CWCP) Customer Service Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.