Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your customer service expertise to manage and resolve claims efficiently. With a focus on workers compensation you will ensure accurate processing and communication in a hybrid work model. Utilize your Spanish language skills to enhance customer interactions and contribute to our companys mission of delivering exceptional service.

Responsibilities

• Manage and resolve insurance claims with a focus on customer satisfaction and accuracy.
• Communicate effectively with clients and stakeholders to ensure clarity and understanding throughout the claims process.
• Utilize your expertise in customer service to address inquiries and provide solutions promptly.
• Collaborate with team members to streamline claims processing and improve efficiency.
• Analyze claims data to identify trends and recommend improvements in procedures.
• Ensure compliance with company policies and industry regulations in all claims activities.
• Provide detailed reports and documentation to support claims decisions and actions.
• Engage with clients in Spanish to enhance communication and service delivery.
• Adapt to the hybrid work model balancing remote and in-office responsibilities effectively.
• Contribute to the companys mission by delivering exceptional service and support to clients.
• Utilize domain knowledge in workers compensation claims to enhance processing accuracy.
• Support continuous improvement initiatives to enhance the overall claims experience.
• Maintain a high level of professionalism and empathy in all client interactions.

Qualifications

• Demonstrate proficiency in customer service ensuring client satisfaction and efficient claims resolution.
• Possess strong communication skills in Spanish both written and spoken to enhance client interactions.
• Have experience in workers compensation claims providing valuable insights and expertise.
• Show adaptability in a hybrid work environment balancing remote and in-office tasks effectively.
• Exhibit attention to detail and analytical skills to identify trends and improve processes.
• Maintain compliance with industry regulations and company policies in all activities.
• Demonstrate professionalism and empathy in client interactions enhancing service delivery.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.