Salesforce Healthcare Solutions Lead with Contact Center

Responsibilities:

Client Engagement & Sales Leadership

· Lead technical discovery, solutioning, and CX transformation conversations with C-suite, business and IT stakeholders.

· Develop and deliver compelling demos, value propositions, and industry-specific POVs for Salesforce Health Cloud, Service Cloud, and Contact Center platforms.

· Partner with Sales teams to drive deal strategy, competitive positioning, and customer engagement plans.

· Translate client challenges into differentiated solution roadmaps across patient experience, care management, contact center modernization, and CRM transformation.

· Solution Architecture & Technical Expertise

· Design high-level solution architecture integrating Salesforce Health Cloud, Service Cloud Voice, Contact Center technologies (AWS Connect, Genesys, NICE, Five9, etc.), and third-party systems.

· Provide architectural oversight for interoperability with EHRs (Epic, Cerner), data platforms, AI/ML, and workflow automation.

· Lead assessments and build implementation roadmaps for patient access, care coordination, telehealth, omnichannel engagement, and digital front door solutions.

· Guide customers on best practices for data security, compliance (HIPAA, HITRUST), integration, and scalability.

· Industry Knowledge & Advisory

· Bring subject matter expertise on Healthcare operations (provider/payer), patient experience, care management, and population health.

· Advise customers on maximizing Salesforce platform capabilities: Health Cloud, Data Cloud, Einstein AI, OmniStudio, Service Cloud, Marketing Cloud for patient outreach.

· Provide industry thought leadership, create collateral, and present at conferences or executive briefings.

· Cross-Functional Collaboration

· Collaborate with product, delivery, and engineering teams to shape solution positioning and future offerings.

· Support RFP responses, solution estimation, SOW development, and customer workshops.

· Mentor junior pre-sales and solution engineering team members.

Qualifications:

· 15+ years total experience in Customer Experience, CRM, Contact Center, Healthcare technology roles.

· 7+ years hands-on experience with Salesforce (Health Cloud, Service Cloud, Experience Cloud, or Data Cloud)

· Salesforce certifications (Health Cloud, Service Cloud Consultant, OmniStudio, Data Cloud, CTA-level architecture exposure).

· Strong understanding of Contact Center technologies (Amazon Connect, NICE, Genesys, Five9, Cisco, etc.).

· Proven experience leading solution consulting, or client-facing architecture roles.

· Deep understanding of Healthcare workflows (patient access, scheduling, care coordination, utilization management, case management, claims).

· Ability to articulate complex technical concepts to both executive and technical audiences.

· Experience designing or selling end-to-end CX and digital front door solutions.

· Strong analytical, communication, and presentation skills.

Preferred Qualifications:

· Certifications or experience with AWS/Amazon Connect, Genesys Cloud CX, NICE CXone, or equivalent contact center technologies.

· Familiarity with HL7/FHIR, EHR integration, healthcare data standards, and compliance frameworks.

· Experience with AI/ML for patient engagement, care management automation, or agent assist capabilities.

· Experience in healthcare consulting or major system integrators

Please note, this role cannot offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation:

Applications will be accepted until 03/20/2026.

The annual salary for this position is between $ 130,000– $ 180,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.