Responsibilities

• Perform Level 2 deskside troubleshooting, incident management, and user support in line with defined SLAs
• Provide technical support for desktops, laptops, mobile devices, printers, peripherals, and related infrastructure
• Diagnose, reproduce, and resolve end-user technical issues across hardware, software, and connectivity
• Deliver user guidance and training to improve effective and secure use of IT equipment
• Log incidents, root causes, and resolutions accurately for knowledge sharing and reporting
• Support incidents and service requests via phone, chat, email, and ticketing systems
• Coordinate with Level 1 support teams to ensure timely ticket resolution and escalation
• Create, update, and escalate tickets to local or global IT teams when required
• Manage IT hardware assets including installation, relocation, upgrades, disposal, and inventory tracking
• Maintain accurate device records in the hardware management system
• Operate, test, and troubleshoot AV and conference room systems for meetings and events
• Perform basic network support tasks including router and switch configuration, cabling, and rack-and-stack activities
• Provide smart hands support for global network teams, including device setup and physical access tasks
• Perform ad-hoc technical support, including work outside standard business hours and travel to other sites as required

Qualifications and Skills

• Bachelor’s degree in any discipline
• Strong deskside or onsite support experience
• Good experience supporting desktop and laptop PCs, mobile devices, and peripherals
• Good experience supporting video conferencing and meeting room technologies
• Strong troubleshooting and problem-diagnosis skills across hardware and software environments
• Good understanding of incident, request, and ticket management processes
• Experience coordinating with multiple IT teams across local and global environments
• Good knowledge of IT hardware asset management and inventory processes
• Basic networking knowledge including routers, switches, and cabling
• Ability to support AV, unified communications, and conference room systems
• Good communication skills with the ability to support and guide end users
• Flexibility to work outside regular business hours and travel when required

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.