As a Manhattan WMS Technical Architect, you will play a critical role in delivering stable, scalable, and high-performing warehouse management solutions. You will provide post-production application support, lead end-to-end issue resolution, drive continuous process improvements, and support solution delivery—including associate training and knowledge enablement.
You will be a valued member of the Cognizant Supply Chain Management (SCM) team, collaborating closely with project leadership, cross-functional teams, stakeholders, and software vendors to ensure operational excellence and client success.
Key Responsibilities
In this role, you will:
- Provide post-production application support, including triage, troubleshooting, root-cause analysis, and issue resolution across Manhattan WMS platforms.
- Deliver end-to-end support services beyond technical triage, ensuring stable operations and high-quality service delivery.
- Collaborate with software vendors and internal teams to resolve complex issues efficiently.
- Plan, organize, and manage multiple issues with competing priorities in a fast-paced environment.
- Identify and implement process improvement opportunities to enhance system performance and operational efficiency.
- Lead, delegate, coach, train, and provide ongoing guidance to a blended onshore/offshore support team.
- Develop and maintain SOPs, knowledge articles, and support documentation to enable consistent delivery and knowledge transfer.
- Support associate training and enablement as part of solution delivery and post-go-live stabilization.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position, open to qualified applicants located in the Pacific Time Zone or open working on PST..
Regardless of your working arrangement, Cognizant is committed to supporting a healthy work-life balance through a variety of wellbeing programs.
Working arrangements are accurate as of the date of posting and may evolve based on project, business, or client needs. Any changes will be clearly communicated.
Qualifications – Required
To be considered for this role, you must have:
- 10+ years of overall Manhattan Warehouse Management implementation and support experience.
- 3+ years of experience with Manhattan WM Active (MA WM Active).
- 5+ years of hands-on WMS production support experience, including direct issue resolution.
- Experience leading at least one (preferably two) end-to-end WM Active implementations.
- Multiple Manhattan WMOS implementations.
Preferred Qualifications
These skills will help you stand out:
- Manhattan certifications (WMOS and/or WM Active).
Why Join Cognizant
We’re excited to meet individuals who share our mission and are eager to make an impact. Even if you meet only the minimum qualifications, we encourage you to apply. We value transferable experience, diverse perspectives, and unique skills that can bring new energy and innovation to this role.
Salary and Benefits
- Application deadline: April 7, 2026
- Annual salary range: $110,000 – $130,000 (based on experience and qualifications)
- Incentive compensation: Eligible for Cognizant’s discretionary annual incentive program, based on performance and plan terms
Benefits include (subject to eligibility):
- Medical, Dental, Vision, and Life Insurance
- Paid Holidays and Paid Time Off
- 401(k) plan with company contributions
- Short-Term and Long-Term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan (ESPP)
Disclaimer: Salary, compensation, and benefits information is accurate as of the date of posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.