Job Summary

Join our dynamic team as a Specialist in Insurance Claims focusing on Workers Compensation. With a hybrid work model and day shifts you''ll leverage your customer service expertise and Spanish language skills to enhance claim processing efficiency and client satisfaction. Your contributions will directly impact our mission to provide exceptional service and support to our clients.

Responsibilities

• Analyze and process Workers Compensation claims with precision and attention to detail to ensure accurate outcomes.
• Collaborate with clients and stakeholders to gather necessary information and documentation for claims processing.
• Utilize your customer service skills to address inquiries and resolve issues promptly enhancing client satisfaction.
• Communicate effectively in Spanish to assist Spanish-speaking clients and ensure clear understanding of claim procedures.
• Implement strategies to streamline claims processing reducing turnaround time and improving efficiency.
• Monitor claim progress and provide regular updates to clients maintaining transparency and trust.
• Identify potential discrepancies in claims and take corrective actions to prevent errors and ensure compliance.
• Work closely with team members to share insights and improve overall claims handling processes.
• Maintain comprehensive records of all claims activities ensuring data accuracy and accessibility.
• Participate in training sessions to stay updated on industry trends and enhance your claims handling skills.
• Contribute to the development of best practices for claims management supporting continuous improvement initiatives.
• Ensure adherence to company policies and regulatory requirements in all claims processing activities.
• Provide feedback to management on process improvements and client experiences to drive service excellence.

Qualifications

• Possess strong analytical skills to evaluate claims data and make informed decisions.
• Demonstrate proficiency in customer service ensuring high levels of client satisfaction.
• Exhibit expertise in Workers Compensation claims understanding the nuances of the domain.
• Show fluency in Spanish enabling effective communication with Spanish-speaking clients.
• Have a keen eye for detail ensuring accuracy in all claims processing activities.
• Display excellent organizational skills to manage multiple claims efficiently.
• Utilize problem-solving abilities to address and resolve claim-related issues promptly.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.