Job Title: DevOps Run Support

Job Location- Remote, Calgary, AB, Canada

This position is dedicated to day‑to‑day production application support for critical enterprise systems. The role supports a lean operational team and therefore requires someone who can contribute immediately, operate autonomously, and thrive in a RUN‑focused production environment.

While this is considered an entry‑level engineering role, it is not a training position. The successful candidate must be confident supporting live systems, responding to incidents, and executing operational tasks with minimal supervision early in the engagement.

In this role, you will

The engineer will be responsible for ensuring operational stability, including:

• Monitoring application and system health, proactively responding to alerts and production issues

• Performing frontline incident triage and resolution using ServiceNow

• Participating in an established on‑call rotation during business‑critical periods

• Conducting weekly fix, patch, and maintenance testing and validation

• Managing and tracking application and API certificates, including renewal and validation

• Participating in Disaster Recovery (DR) testing, exercises, and documentation updates

• Collaborating with internal support teams and external vendors to troubleshoot and resolve issues

• Maintaining accurate and up‑to‑date operational documentation and runbooks

Secondary Responsibilities (Build & Automation Support)

As production stability allows, the engineer may also assist with light engineering activities, such as:

• Performing minor development tasks and writing basic automation scripts

• Supporting and troubleshooting existing API integrations

• Assisting with CI/CD pipeline support under guidance (no pipeline ownership required)

• Executing configuration updates and deployment-related tasks

• Supporting vendor-provided SaaS platforms in a hybrid build/run operational model

What you’ll need to succeed (required skills)

• 1–3 years of experience in application engineering, software development, or DevOps

• Demonstrated ability to support live production applications with minimal supervision

• Strong capability in incident intake, troubleshooting, and resolution

• Experience supporting RESTful APIs (e.g., Apigee, Postman)

• Experience with application and API certificate management

• Working knowledge of GitHub or similar source control platforms

• Strong analytical and problem‑solving abilities

• Effective communication and collaboration skills

• Ability to work within structured change, compliance, and release management processes

Preferred skills: what will help you stand out

• Exposure to LLM prompt engineering or AI-assisted development tooling

• Familiarity with JSON, YAML, and configuration‑driven automation

• Experience working in regulated enterprise environments

• Previous support experience with vendor-hosted SaaS platforms

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• Long-term/Short-term Disability

• Paid Parental Leave

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a remote position in Calgary, AB, Canada.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.