Working Model: Work from office

Shift timing: 9:00 am - 5:00 pm

About the role:

A Technical Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams. The Technical Specialist is the primary point of contact for the end-to-end onboarding of new joiners, granting and auditing system accesses, and responding to support tickets for technical issues (bugs, latency, and tool issues). They perform debugging and analysis, maintain crucial team data files, and escalate bugs that negatively impact operations in a timely and clear way.

Responsibilities:

· Grant and manage system and tool access for new joiners and existing teams, ensuring permissions are accurate and secure.

· Lead the end-to-end onboarding process for new hires, focusing on account provisioning, tool access, and initial communication with new joiners.

· Analyze and resolve tool problems by diagnosing complex issues discovered in products.

· Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems.

· Work closely with Geo program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues.

· Prepare and maintain crucial team files, training databases, and dashboards (as needed) to ensure operational readiness.

· Coordinate tool releases and new updates and test tool fixes or new features for engineers.

· Submit code changes for internal Google tools and update scripts to allow for Quality Control (QCing) on training databases.

· Diagnose global geo problems related to software and Linux environments.

· Ensure all technical requests and onboarding tasks are delivered on time and according to established thresholds.

Requirements:

· Strong ability to troubleshoot and solve complex software, script, and tool issues.

· Great communication skills for clear reporting and cross-team collaboration with Engineering and Program Management.

· Ability to work independently, take initiative, and look for proactive solutions to problems.

· Proven ability to deliver tasks on time and manage multiple priorities in a fast-paced environment.

· Highly proficient in the Google environment, with expert-level knowledge of Google Sheets and dashboard development.

· High level of organization and attention to detail in preparing and maintaining crucial team documentation and scripts.

· Technological savviness.

We offer:

· Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,

· Opportunity to be part of a global organization focused on development,

· Open-minded and multinational environment,

· Training & development opportunities, including language courses,

· Professional development and a clear career path,

· Full equipment and paid training are provided from the first day of work.

· Extensive benefits package: private medical healthcare, including dental care, life insurance, and cafeteria benefits.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.