We are seeking an experienced Enterprise Solutions Architect with deep expertise in designing, implementing, and leading cloud‑based Contact Center solutions. The ideal candidate should have extensive experience with Amazon Connect, AWS serverless architectures, IVR/CTI integration, and large‑scale enterprise environments. This role involves end‑to‑end architecture ownership, cross‑functional coordination, and delivering resilient, scalable, and cost‑optimized solutions for global customers.

Key Responsibilities:

Amazon Connect & Cloud Architecture

• Lead architecture, design, and implementation of Amazon Connect‑based contact center solutions.
• Build end‑to‑end serverless integrations using AWS services including Lambda, Amazon Lex, Amazon Polly, Amazon SES, Amazon Pinpoint, AWS Kinesis, and SNS.
• Design resilient and highly‑available architectures aligned with AWS Well‑Architected Framework.

Solution Engineering & Technical Leadership

• Serve as principal architect for global IT service desks supporting 24×7 operations.
• Produce architecture diagrams, technical specifications, and Statements of Work.
• Develop automation workflows for intelligent ticket routing and event‑driven integrations.

Cross‑Functional Collaboration

• Work with networking, security/ISRM, BI/analytics, and application teams.
• Coordinate with AWS TAMs, product teams, and solution architects.
• Support discovery, design, testing, and cutover phases.

IVR, CTI, and Contact Center Integrations

• Design and implement IVR applications including speech‑enabled solutions.
• Integrate CTI solutions with SAP, Salesforce, legacy apps, and ticketing systems.
• Build reporting frameworks and KPI dashboards.

Required Qualifications:

• 7+ years of experience in Contact Center technologies.
• Advanced AWS and Amazon Connect expertise.
• Strong background in IVR, CTI, CRM integrations.
• Programming experience in Python, C#, C++, Java, ASP.Net, ABAP.
• Experience with Oracle and MSSQL.

Preferred Certifications:

• Amazon Connect Communications Specialist
• Amazon Connect Developer
• AWS Solutions Architect – Associate
• AWS Cloud Practitioner

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.