Job Summary

Advanced English proficiency 88 with strong verbal and written communication skills

Customer service experience in a consulting training or account management capacity

Experience managing multiple customer engagements distinct from transactional support cases

Project management skills including the ability to drive multiple shortterm projects concurrently

Technical background with the ability to understand and support SaaS solutions

Strong time management and prioritization skills to balance

Responsibilities

Lead customer onboarding engagements from kickoff to completion ensuring successful deployment and adoption

Provide expert consulting and guidance on best practices industry standards and thirdparty integrations

Deliver highquality onboarding experiences ensuring customer projects are completed on time and within scope

Guide customers through build and testing phases ensuring alignment with business objectives

Set and manage customer expectations proactively identifying and mitigating risks to accelerate time to value

Engage with customers via verbal and written communication delivering presentations and enablement sessions

Effectively manage multiple onboarding projects prioritizing tasks and meeting deadlines

Utilize internal systems and tools to track customer information document project history and report key deliverables

Stay up to date on product features functionality and industry trends by participating in enablement activities

Collaborate with crossfunctional teams to resolve customer challenges and improve onboarding processes

Contribute to the evolution of the Rapid Onboarding Program by sharing insights and recommending improvements

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.