Job Summary

We are seeking a dedicated Policy Servicing Specialist with 3 to 5 years of experience to join our team. The ideal candidate will excel in managing policy servicing tasks utilizing their expertise in MS Office and preferably have experience in Life and Annuities Insurance. This hybrid role requires strong English communication skills and involves rotational shifts.

Responsibilities

• Manage and process policy servicing tasks efficiently to ensure timely and accurate service delivery.
• Utilize MS Office tools to maintain and update policy records ensuring data integrity and accessibility.
• Collaborate with team members to resolve policy-related queries and provide exceptional customer service.
• Analyze policy documents to identify discrepancies and implement corrective actions.
• Communicate effectively with clients and stakeholders to address policy servicing needs and expectations.
• Monitor and track policy servicing requests to ensure compliance with company standards and regulations.
• Develop and implement process improvements to enhance policy servicing efficiency and accuracy.
• Provide training and support to junior team members to foster a collaborative work environment.
• Conduct regular audits of policy records to ensure compliance with industry standards.
• Prepare detailed reports on policy servicing activities and present findings to management.
• Coordinate with cross-functional teams to streamline policy servicing processes and improve customer satisfaction.
• Stay updated with industry trends and best practices to enhance policy servicing capabilities.
• Participate in rotational shifts to provide continuous support and maintain service levels.

Qualifications

• Demonstrate proficiency in MS Office applications for efficient policy management.
• Exhibit strong analytical skills to identify and resolve policy discrepancies.
• Possess excellent communication skills in English for effective client interactions.
• Have a keen eye for detail to ensure accuracy in policy servicing tasks.
• Show adaptability to work in a hybrid model and rotational shifts.
• Preferably have experience in Life and Annuities Insurance to enhance domain understanding.

Certifications Required

MS Office Specialist Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.