End User Support Specialist

About the role

As an End User Support Specialist, you will make an impact by delivering high‑quality technical assistance to end users across software, hardware, and device platforms. You will be a valued member of the IT Support team and collaborate with cross‑functional partners to ensure accurate, timely resolutions and an outstanding user experience.

In this role, you will:

• Provide multichannel support to end users via Microsoft Teams, phone, and ticketing portals.
• Resolve incidents, service requests, and queries through ServiceNow.
• Troubleshoot and support Windows, macOS, iOS, and Android environments.
• Support Microsoft 365, including Teams and core productivity applications.
• Diagnose, repair, configure, and maintain hardware and end‑user equipment.

Work model: Onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid (3 days per week in Cognizant office and 2 days per week working from home) position located in Argentina.

Shift options supporting

• 11:00 AM – 8:00 PM Argentina
• 12:00 PM – 9:00 PM Argentina

Holiday requirement: Associates may be required to work during local national holidays depending on shift design.

What you must have to be considered

• Advanced English proficiency (mandatory), both written and verbal, as it is the primary support language.
• 4–5 years of experience providing technical or end‑user support.
• Experience supporting multiple operating systems and mobile device platforms.
• Strong customer service orientation with effective problem‑solving abilities.
• Hands‑on experience with Microsoft 365, Teams, and productivity tools.
• Ability to troubleshoot, repair, and maintain hardware.
• Experience installing, configuring, and maintaining end‑user equipment.

These will help you stand out

• 4–5 years of deskside support experience.
• Knowledge of Microsoft Endpoint Management (MEM) and Active Directory.
• Experience with Autopilot and Apple Business Manager.
• Spanish language skills (optional).

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.