About the Role
As a Deskside Support Technician (d/f/m) – Level 3, you are responsible for managing Field Support operations across one or multiple sites and ensuring high‑quality technical service delivery. You act as a key escalation point, provide VIP support, take on team leadership responsibilities, and handle highly complex client‑computing issues.
Your responsibilities include performing IMAC services, break‑fix activities, system imaging, resolving complex technical problems, gathering performance data, supporting customer‑driven special projects, and delivering technical training to junior team members.
Work Model – 100% Onsite (Wörth am Rhein, Germany)
Key Responsibilities
Leadership & Site Responsibilities
Manage Field Support (FS) operations across one or more sites.
Provide VIP support and oversee the onsite support team.
Deliver technical training to junior employees.
Collect, prepare, and forward performance reporting data (e.g., ticket statistics, fault reports).
Technical Support & Operations
Perform IMAC (Install, Move, Add, Change) services.
Provide break‑fix support and end‑user assistance.
Diagnose and resolve very complex client computing issues for business users and IT service areas.
Conduct advanced troubleshooting of complex incidents.
Perform system staging, build, and imaging using the standard client image (eCore).
Execute customer‑requested special projects.
Required Qualifications
Strong communication skills
Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
Excellent analytical and troubleshooting abilities.
In‑depth understanding of Microsoft Windows operating systems.
Strong working knowledge of MS Office and standard business applications.
Strong customer service skills and professionalism in stakeholder interactions.
Minimum 5 years of deskside or field support experience.
Desired certifications: A+, MCP, MCSE, or equivalent.
Technical Skills
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Advanced knowledge of:
macOS & iOS environments and administration
macOS imaging & endpoint deployment
Policies, user certificates, and keychain design/management
Mobile device support
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Advanced understanding of:
Networks
Telecom
Server computing and storage technologies
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.