About the Role

As a Deskside Support Technician (d/f/m) – Level 1, you will provide hands-on technical support to end users within a dynamic enterprise environment. You will deliver IMAC activities, break‑fix services, device imaging, and support shop‑floor operational hardware. This is a fully onsite role supporting a manufacturing environment in Mannheim.

Work Model

100% Onsite – Mannheim, Germany
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Mannheim, Baden-Württemberg.

Key Responsibilities

End-User & Device Support

• Perform IMAC (Install, Move, Add, Change) tasks.
• Handle break-fix issues for desktops, laptops, printers, and peripherals.
• Provide onsite end-user support for hardware, software, and business applications.

Manufacturing Shop-Floor Support

• Support handhelds, rugged devices, laptops, scanners, and other shop‑floor technology.

Data Collection & Migration Support

• Execute data collection and preservation activities for system migrations and eDiscovery.

System Setup & Configuration

• Stage, build, and image end-user systems using standard corporate image (eCore).
• Ensure proper configuration and handover to users.

Required Qualifications

• Good communication skills and ability to collaborate with end users.
• Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
• Strong analytical and troubleshooting skills.
• Minimum 2 years deskside or field support experience.
• Strong working knowledge of MS Windows OS.
• Working knowledge of MS Office and standard business software.
• Good customer support orientation and professionalism.
• Basic understanding of:
  • Networking
  • Telecom
  • Compute/storage
  • Mobile device support

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.