Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where youll play a crucial role in enhancing customer experience through efficient support across various channels. With rotational shifts and a work-from-office model youll leverage your technical skills in MS Excel to streamline processes and contribute to impactful advertising and marketing strategies.
Responsibilities
- Provide exceptional support to customers across multiple channels ensuring their queries are resolved promptly and effectively
- Utilize MS Excel to analyze data and generate reports that enhance customer service operations
- Collaborate with team members to develop strategies that improve customer satisfaction and retention
- Assist in the implementation of display advertising campaigns ensuring alignment with customer needs
- Support email marketing initiatives by providing technical expertise and insights
- Monitor and evaluate helpdesk performance metrics to identify areas for improvement
- Contribute to the development of training materials and resources for helpdesk staff
- Engage in continuous learning to stay updated with industry trends and best practices
- Facilitate communication between departments to ensure seamless customer service delivery
- Participate in team meetings to discuss progress and strategize on upcoming projects
- Maintain accurate records of customer interactions and feedback for future reference
- Ensure compliance with company policies and procedures in all customer interactions
- Drive innovation by suggesting new tools and techniques to enhance helpdesk operations
Qualifications
- Demonstrate proficiency in MS Excel for data analysis and reporting
- Possess a foundational understanding of display advertising and email marketing techniques
- Exhibit strong communication skills to effectively interact with customers and team members
- Show adaptability to work in rotational shifts and a fast-paced environment
- Display problem-solving abilities to address customer issues efficiently
- Have a keen interest in learning and applying new technologies and methodologies
- Demonstrate attention to detail in managing customer records and documentation.
Certifications Required
- Microsoft Office Specialist: Excel Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.