Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your skills in MS Excel to enhance customer experiences across various platforms. With rotational shifts you will play a crucial role in supporting our display advertising and email marketing efforts ensuring seamless operations and customer satisfaction.
Responsibilities
- Assist in managing multi-channel helpdesk operations to ensure efficient customer support across various platforms.
- Utilize MS Excel to analyze data and generate reports that enhance customer service strategies.
- Collaborate with team members to resolve customer inquiries and issues promptly and effectively.
- Support display advertising initiatives by providing technical assistance and troubleshooting.
- Contribute to email marketing campaigns by ensuring technical accuracy and timely delivery.
- Maintain accurate records of customer interactions and feedback to improve service quality.
- Provide insights and recommendations based on data analysis to optimize helpdesk performance.
- Engage with customers to understand their needs and provide tailored solutions.
- Participate in training sessions to stay updated with the latest tools and techniques in customer support.
- Ensure compliance with company policies and procedures in all customer interactions.
- Work in rotational shifts to provide consistent support and maintain service levels.
- Collaborate with cross-functional teams to enhance overall customer experience.
- Strive to exceed customer expectations and contribute to the companys reputation for excellence. Qualifications
- Demonstrate proficiency in MS Excel for data analysis and reporting.
- Possess a basic understanding of display advertising and email marketing techniques.
- Show willingness to learn and adapt to new technologies and processes.
- Exhibit strong communication skills to interact effectively with customers and team members.
- Display problem-solving abilities to address customer issues efficiently.
- Have a keen attention to detail to ensure accuracy in all tasks.
- Be open to working in rotational shifts to support business needs.
Certifications Required
- Microsoft Office Specialist: Excel Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.