EUC site support

Location ; Dallas TX

Job Summary

• Strong troubleshooting skills for Windows OS hardware and network issues. Experience with MECM Endpoint Administration Intune Image management and patch management. Strong Knowledge MSI Application Packaging InstallShield Intune packaging Knowledge on Power shell or Ansible scripting. Good to have knowledge of Active Directory Azure AD and Office

Responsibilities

• Provide day-to-day support for desktops laptops and associated peripherals.
• Configure Devices Configure BIOS and hardware settings.
• Troubleshooting and resolving End to End operating system management include settings VPN Services Software compatibility issues Testing and system drivers.
• Configure all applications on End User Devices included within the core image and any layered applications approved Configure all collaboration tools and network connectivity settings Handle Data backup imaging reimaging restoration of data on all end user computing devices.
• Deployment Configuration Use tools like MECM Intune for imaging installations and updates.
• Manage and Update Windows OS Feature update. Troubleshoot OS application and patching issues.
• Application Packaging Create MSI and MST packages using Install shield or equivalent tools Manage Software deployment from MECM Intune.
• Perform Software distribution for all conventional devices which includes Windows and Mac computers and virtual Devices Manage and maintain the System Centre Configuration Manager SCCM environment including its Microsoft SUS infrastructure for software distribution including infrastructure required for EndUsers to selfInstall applications via SCCM or another tool Troubleshoot Package installation from MECM Intune. G
• Good understanding of files registries and ability to troubleshoot Windows OS related issues.
• Package all applications in accordance with the software distribution process as set forth by policies
• Perform base testing to verify package functionality before delivering UAT Provide support for application developers whose applications may conflict with group policy object (GPO) settings and configurations in the IT environment Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and Production Provide End-User and application area support for installation Problems Knowledge of Power shellAnsible scripting App Deploy toolkit to create install un-install Deployment scripts.
• Asset Lifecycle Management Manage IT assets laptop lifecycle and maintain accurate records in ITSM tools.
• Resolve hardware and software problems including network connectivity.
• Support peripheral devices such as printers docking stations monitors and MS Teamsenabled rooms.
• Documentation Compliance-Maintain knowledge base and standard operating procedures.
• Follow ITIL best practices for incident problem and change management.
• Guide users on re-imaging and troubleshooting processes.
• Provide training and support for hardware software usage.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.