About the Role

As a TMS/AMS Support Lead, you will play a critical role in ensuring stability, performance, and continuous improvement of Transportation Management System (TMS) applications. You will be a key contributor within the Application Support and Enhancement team, partnering closely with business stakeholders, technical points of contact, and cross‑functional teams to deliver reliable production support and impactful operational enhancements.

What You Will Do

In this onsite Support AMS/TMS Lead role, you will oversee end‑to‑end application support services at the client location. Acting as the primary point of contact for all production support activities, you will ensure service excellence through effective communication, SLA adherence, and collaboration with offshore teams. Key responsibilities include:

• Serving as the single point of contact for all AMS and application support operations onsite.
• Leading Incident, Service Request, Problem, and Change Management processes aligned with ITIL standards.
• Managing major incidents, driving root‑cause analysis, and implementing preventive or corrective actions.

Work Model

We believe a hybrid model empowers flexibility and productivity. This position follows a hybrid arrangement requiring onsite presence 3–4 days per month at a client or Cognizant office in Grand Rapids, MI. Working arrangements may evolve based on business or client needs, and expectations will always be communicated transparently. We are committed to supporting work‑life balance through a range of wellbeing programs.

What You’ll Need to Be Considered

• 8–12+ years of IT experience with a strong focus on Application Support / AMS environments.
• Expertise with Manhattan or McLeod Transportation Management System (TMS) applications.
• Ability to thrive in fast‑paced, deadline‑driven production environments.
• Strong working knowledge of ITIL processes and production support operations.
• Hands‑on experience with ticketing tools such as ServiceNow, JIRA, or Remedy.

What Will Help You Stand Out

• Advanced experience with Manhattan or McLeod TMS applications.
• Proven success managing onsite application support and coordinating with offshore teams.
• Demonstrated ability to execute major incident management, drive RCA, and lead preventive action planning.

Why Join Us?

We are excited to meet individuals who align with our mission and bring unique perspectives. Even if you do not meet every listed requirement, we encourage you to apply—your transferable skills and diverse experiences matter.

Salary & Other Compensation

Applications accepted through: February 22, 2026
Annual salary range: $120,000 – $130,000, based on experience and qualifications.
This role also participates in Cognizant’s discretionary annual incentive program, subject to the terms of applicable plans.

Benefits

Eligible employees receive:

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with company contributions
• Short‑Term and Long‑Term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Note: Salary, benefits, and compensation details are accurate as of the posting date and may be updated according to applicable law.

Please note this role is not able to offer visa transfer or sponsorship now or in the future.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.