Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Job Summary :

Technical Consultant focuses on the technical and logistical deployment of cloud-based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. The Technical Consultant will receive directions from the Team lead or a Senior Technical Consultant, and will also be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle.

Technical Consultant can identify risks and reports them in a timely manner, has good communication with the project team, and has the ability to work without constant direction or supervision.

Responsibilities

• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow platform and integrations with external systems.
• Implement technology specific best practices and standards.
• Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and CMDB, SACM and other modules.
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results.
• Provide 2^nd/3^rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and testing using a mix of JavaScript and server-side Java.
• Produces and maintains detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
• Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results.
• Following-up on outstanding client needs and provides timely status reports to their lead.
• Assists in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Ensures each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
• Communicates technical problems and solutions to both technical and non-technical audiences

Qualifications

• +1 year of experience in General Consulting, Service Management, Software Development
• +2 years of platform configuration experience with a demonstrable portfolio of multiple platform successes
• Australian Citizens with valid Security clearances is required for this role

Benefits:

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We Recognize That Our People Perform At Their Best When They Feel Valued As Significant Contributors And That Is Why At Cognizant, Taking Care Of Our Employees Is a Priority

You can pursue innovative career tracks and opportunities here

• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Next Steps: Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time role. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.