Job Responsibilities

• Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables.
• Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore).
• Act as the customer SPOC from Cognizant, accountable for delivery across multiple projects—timelines, deliverables, budgets, SLAs, and operational metrics.
• Build and manage relationships with multiple client stakeholders, handling expectations and driving efficiencies.
• Be hands-on with day-to-day operations, possessing strong technical and functional knowledge to explain business problems internally and cascade information clearly.
• Understand client strategies, tactics, and competitive landscape, along with key business drivers.
• Track and report SLAs, metrics, and other critical hygiene factors impacting engagement.
• Handle customer and internal escalations tactically across project teams and horizontals.
• Report to internal senior management on engagement performance across delivery, bid management, staffing, financials, and operations.

Job Requirements

• 8+ years of IT experience.
• Proven experience managing large and complex support engagements.
• PMP or equivalent certification, with hands-on ITIL and ITSM delivery experience.
• Retail industry knowledge.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.