Job Summary

Data - The TL-Performing Servicing role is designed for individuals with 6 to 8 years of experience focusing on technical expertise in MS Excel. The candidate will work from the office during night shifts contributing to client and customer service and Due Diligence & Exam Co-Ordinator in the mortgage domain. This position does not require travel.

Responsibilities

Team Leader- B&L Graduate exclusion BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions.. Business Customer - Interacts with Client customer to maintain accuracy and efficiency

5 to 6 Year of US mortgage Underwriting experience

Proficient in FNMA FHLMC guidelines

Knowledge and understanding of Risk assessment

Has knowledge of compliance and audit functions

Resolves customer queries and requests

Provides clarifications & updates on project & processes to the stakeholders

Can co-ordinate with investors for any kind of audits or regulatory requirements

Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage

Keeps the stakeholders informed on meeting process deliverables

Collates data for reporting.

Project Process - Acts as an TL for the team to Identify & resolve issues and document all process changes

Monitor & review first level processing

Process complex Transactions

Handle first level escalations from client

Perform quality checks audits and Root cause analysis on errors to ensure error free processing

Provides analytical reports

Contribute to process improvement initiatives

Identify and report process changes

Adhere to the mandatory industry regulation and compliance requirements for the given process

Review and audit adherence of the team

Knowledge Management - Perform knowledge sharing

Update Process documentation user manuals as appropriate for the process

Participate in knowledge transfer

People Team Management - Adhere to org hygiene and compliance needs in terms of-

Personal Utilization & Time sheet submission

Personal and new hire Assimilation

Certifications Required

Microsoft Excel Certification Customer Service Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.