We are looking for a proactive, customer‑focused Onsite IT Help Desk Support Engineer to provide first‑line and deskside technical assistance to end users. You will handle daily support requests, maintain hardware and software environments, and ensure seamless IT operations for the site.

Key Responsibilities

· Provide onsite first‑line and deskside technical support for laptops, desktops, mobile devices, and peripherals.

· Troubleshoot issues related to Windows OS, Microsoft 365, networking, VPN, printers, and end‑user applications.

· Handle user onboarding and offboarding activities, including device setup, account provisioning, and access requests.

· Manage tickets through the Service Desk system, ensuring timely updates and closure within SLA.

· Escalate complex issues to Level 2/3 teams when necessary.

· Perform preventative maintenance, health checks, and asset audits.

· Support meeting rooms, AV equipment, and local infrastructure where required.

· Deliver excellent customer service with clear communication, professionalism, and empathy.

Requirements

· 2-4 years’ experience in IT support or help desk environment.

· Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.

· Experience with ITSM tools such as ServiceNow (advantageous).

· Ability to diagnose and resolve technical issues independently.

· Strong communication and customer service skills.

· A team‑player mindset with the ability to work proactively in a fast‑paced environment.

Nice-to-Have

· ITIL Foundation certification

· Experience supporting hybrid or enterprise environments

· Familiarity with asset management, device imaging, and endpoint security tools

What We Offer

· A collaborative work environment

· Opportunities for growth and upskilling

· Exposure to modern enterprise technologies

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.