L2 Operational Support in German

Location: Budapest, Hungary
Job Type: Full Time
Working model: Hybrid (2 days in the office)

Key responsibilities:

• Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
• Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
• Support mobile OS upgrades, patching strategies and device lifecycle events
• Ensure minimal disruption to business users through rapid root cause identification

Strategic Mobility Platform Management

• Own the technical roadmap for all MDM platforms including JAMF Pro, IBM MaaS360 and Ivanti
• Evaluate OS changes from Apple and Android and assess enterprise impact
• Proactively recommend enhancements, automation opportunities and platform optimizations
• Lead platform upgrades and mobility transformation initiatives

Governance & Compliance

• Enforce security policies across managed mobile devices
• Monitor encryption, certificate management and conditional access controls
• Generate compliance dashboards and executive reporting
• Ensure adherence to corporate security policies and regulatory requirements

Problem Management

• Conduct structured deep-dive analysis of recurring Business mobility issues
• Perform root cause analysis and deliver formal documentation with long-term remediation plans
• Collaborate with security, infrastructure and regional IT teams to drive permanent fixes

Knowledge Management

• Create and maintain comprehensive technical documentation
• Develop knowledge articles, user guides and mobility FAQs
• Maintain a structured and searchable knowledge repository for global IT teams

Training & Enablement

• Design and deliver periodic training sessions for regional IT teams
• Enable local support teams with platform updates, OS changes and best practices
• Provide advisory support for mobility-related initiatives across business units

Required Skills & Experience:

• experience in Enterprise Mobility Management
• Strong hands-on expertise in JAMF Pro for iOS and iPadOS
• Experience managing IBM MaaS360 for Android and corporate mobility
• Working knowledge of Ivanti mobility capabilities
• Experience with Apple Business Manager, Automated Device Enrollment and Android Enterprise
• Deep understanding of mobile OS security controls and compliance frameworks
• Experience handling escalated L2 incidents in global environments
• Strong documentation and reporting skills

An advantage if you have experience in:

• JAMF 200 or 300 certification
• ITIL certification
• Experience supporting Business or geographically distributed workforce
• Exposure to regulated industries such as pharma or healthcare

Core Competencies that we request:

• Strong analytical troubleshooting capability
• Structured problem-solving approach
• Proactive platform ownership mindset
• Ability to operate independently while coordinating with global stakeholders

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.