Job Summary
Data - Join our dynamic team as a SPE-Performing Servicing specialist where you will leverage your expertise in MS Excel to enhance our mortgage servicing operations. With 2 to 4 years of experience you will play a crucial role in ensuring efficient client services and Quality Assurance (QA) Analyst . This night shift office-based role offers an opportunity to make a significant impact on our companys success and contribute positively to society.
Responsibilities
The Quality Assurance QA Analyst - Servicing executes the Servicing Quality Assurance Plan and ensures the company is satisfying its quality assurance requirements relative to his or her assigned process audits. This role involves conducting quality assurance audits and applying discretion and independent judgment during these audits. Mortgage Servicing processes are analyzed against complex mortgage servicing guidelines and regulations. Analysts review these processes using a prescribed audit schedule aligning with compliance monitoring investor requirements policies and procedures
Qualification
Graduate any discipline
3 plus years of overall experience in BPO from Mortgage servicing domain
Skill Sets
Has worked as transactional auditor or QC r role for 1 plus year in USA mortgage servicing area
Work experience in Mortgage Servicing QA Audit or Compliance
Well-versed with various Servicing guidelines
Exposure in Audit tool like ACES Black Knight Loss Mitigation System LMS Pyramid will be added advantage
Acceptability by the Client and all stakeholders
Good written and verbal communication
Ready to work in US shifts
Able to meet goals and deadlines in a fast-paced environment.
Certifications Required
- Microsoft Office Specialist: Excel Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.