Job Summary

Handling Inbound and out bound calls with vendors query. Handling & processing multiline invoices rectifying errors in vendor master interacting with buyers vendors for resolving simple exceptions adjusting debit notes vendor credit notes against open invoices creating vendor account statements

AP Helpdesk experience is Mandatory

Responsibilities
Ensure process guidelines are followed and met as documented
Achieve process SLAs metrics productivity and quality targets within the established timelines
Raise process related issues on time with process lead and team lead
Resolve process related queries expedite on data requests and escalate for resolutions
Adhere to shift handover process
Adhere to security practices set by organizationImplement
Implement small process improvement projects
Record data relating to production statistics end-user related notes etc as appropriate
Contribute towards creation of knowledge updates & stay updated with process knowledge changes
Ensure updation of SOP
Provide updates and submit reports related to own area of work

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.