Job Description for SPE & SME Investor Accounting/ Investor Reporting

Job Description of Sr. Process Associate

Job Title: Sr. Process Associate & SME

Job Location: Chennai - Siruseri.

Objectives

The Investor Accounting specialist plays an important role in the organization by performing several activities related to the Loan Servicing functions. The role is primarily responsible, under general supervision, for performing several accounting-related tasks in support of the department, such as, reporting, balancing, preparing reports, maintaining accurate records, identifying payment discrepancies, providing analysis, etc.

The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions or concerns.

Key Result Areas (KRAs)

Productivity:

Ø Sr. Process associate is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training.

Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality:

Ø Sr. Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:

Ø Sr. Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Qualification: (SPE)

Ø Graduate in any discipline

Ø 1+ year of Experience in Mortgage, BPO, Transaction/ Data Processing background.

Qualification: (SME)

Ø Graduate in any discipline

Ø 4+ years of experience in Mortgage, BPO, Transaction/ Data Processing background.

US Mortgage – Investor Accounting Experience

· Daily and monthly Principal & Interest, Taxes & Insurance custodial account reconciliations. Research and resolve all variances.

· Knowledge of Cashflow, Clearing Accounts, P&I Cashbook and T&I Custodial accounts reconciliation of PLS, FNMA, GNMA, FHLMC Investors.

· Strong knowledge and proficiency with investor accounting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc.

· Extraction of daily bank activities, creation of back up files, Prepping the recon to balance it and research any outages for missing data files, missing back up files.

· Ensure data accuracy between banking information and servicing records.

· Validation of classification of transaction as remittances, wires, advances per transaction description and verify backup in servicing system.

· Verify all bank activity with servicing records and mapping of all collections with remittances made to the Investor.

· Verify the current month outages and update the suitable clearing action to clear the outage from the recon.

· Verify the bank activity with the servicing system at loan level and any discrepancies in the transactions are validated with backup in servicing system

· Roll forward previous months recon and set off the reconciling items and then analyze/ research the open items and update the notes on these reconciliations.

· To work on age review file and preparation of wire back up file to ensure accurate movement of funds.

· Verify funds owed and available for investor principal and interest remittances, and advance funds when necessary.

· Ensure all cash adjustments are researched and cleared by required deadlines.

· Ensure daily and monthly activity is completed timely and accurately, and that each accounting cycle cutoff is completed by the required deadline.

· Respond to routine investor inquiries and audits, escalating if necessary.

· Analyze and report impact of reported data on borrowers, investors, and the company.

· Recover servicing advances to ensure minimal aging.

General:

• Work independently in a fast-paced, deadline-driven environment.

• Highly organized with the ability to manage multiple priorities, strong sense of urgency

and responsiveness.

• Strong detail orientation and highly organized; follows through on all open issues.

• Apply analytical skills and sound judgment to assess impact on borrowers, investors,

and company.

• Proven excellent reporting, letter preparation, group presentation and other related

communications skills.

• Sound judgment, ability to think critically.

• Intermediate to advanced math and Excel skills.

• Ability to use a 10-key by touch quickly and accurately.

• Must work the days and hours necessary to perform all assigned responsibilities and

tasks. Must be available (especially during regular business hours) to communicate with

employees, customers, managers and any other person or organization with whom

interaction is required to accomplish work and company goals.

• Must maintain courteous, professional, and effective working relationships with employees at all levels of the organization, customers, vendors and/or any other representatives of

external organizations.

• Communicate information and state problems or challenges to be resolved in a clear,

concise, courteous, nondiscriminatory and professional manner, and be able to provide

clarification if necessary.

• Must be capable of adapting, with minimal or no advance notice, to changes in how

business is conducted and work is accomplished, with no diminishment in work

performance.

• Actively participate in quarterly performance meetings; meet or exceed all performance

metrics.

• Follows company policies and procedures.

• Perform other duties as required.

Skill Sets

Ø Typing speed of 20 - 30 words/min with 98% accuracy.

Ø Good analytical skills, research knowledge and decision making.

Ø Knowledge of Ms-office(Excel)

Ø Good written and spoken communication skills.

Ø Ability to work in shifts (A/B/C)

Ø Willing to work 6 days a week.

Ø SQL or other database reporting experience preferred.

Ø Knowledge of basic accounting principles and practices.

Ø Solid analytical skills, particularly regarding assessing the probability and impact of an internal control weakness.

Ø Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.

Ø Strong communication skills to interact with Senior Management and other business units.

Ø Working understanding of operational risks and related controls.

Ø Strong organizational and time management skills necessary.

Ø Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.

Ø Self-motivated with strong attention to detail and excellent organization skills.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.